Cancelling credit cards, changing any possible password," he said. "I'm trying to do as much as I can to protect myself. CBC News is not using his full name to avoid further compromising his identity. ![]() He was advised, via email, his information may be included in the stolen employee data. I'm trying to do as much as I can to protect myself.… But you have to wonder how much of this can you control? - Sean, former Indigo employee with compromised personal information Just a swarm of emotions just all at once," said Sean, who worked at an Indigo-owned store in Quebec from 2015 to 2020. "I went from confused, angry, sad, anxiety to the 10th degree, back to angry. Some former Indigo workers said they are worried about what could happen if information such as their emails, home addresses and social insurance numbers are made public. ![]() In a statement to CBC News, the company said while it has been informed that "some or all of the data" could become available, it does not believe it's appropriate to pay the ransom because it cannot guarantee the money would not "end up in the hands of terrorists." We will maintain a strong position in books, that is the foundation of our business.Canada's largest bookstore chain says it won't pay ransom to the online group claiming responsibility for the cyberattack that stole at least some personal data of current and former employees of Indigo Books & Music, and which likely caused the recent downing of its website.Ī recent post on the dark web claiming to be from people affiliated with the ransomware group LockBit says the data will be released Thursday at 3:39 p.m. We see greater potential in our lifestyle merchandise business. they still value the role we play in books – that business remains strong and we are very happy with that. Questioned about the company’s commitment to being a bookseller, rather than a general lifestyle retailer, Reisman said, “The customer is telling. Katharine Poulter was appointed chief commercial officerĪsked about current supply chain challenges, Louden said freight and fuel costs have increased significantly since the start of the year and he believes they will continue to be a factor impacting overall costs for the company well into 2022. ![]() This quarter, Indigo recruited Martin Thibodeau as chief technology and information officer and promoted Andrea Limbardi to chief digital officer. Reisman added, without explanation or detail, that the company is planning “an enhanced digital experience” going forward. “Our digital transformation remains on our #1 priority,” Louden said. Craig Louden, Indigo's CFO and executive v-p of supply chain, noted that lower discounting and promotional expenses for the period led to an increase in overall margins.īoth Reisman and Louden underscored the company’s focus on increasing online revenue and pointed out that online sales are 85% higher today than they were pre-pandemic. In a conference call with investors, Reisman said higher book sales were driven in part by increased sales to younger consumers, fueled in part by engagement on TikTok. In her comments about the results, CEO Heather Reisman said: "Our customers are clearly demonstrating a positive response to all aspects of our omnichannel approach delivering the second quarter revenues well above pre-pandemic levels."
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